You may request to change photos, copy, logo, and color scheme of your website.
Simply contact our Client Support team and explain the changes that you wish. Our team will then work with you to make the appropriate changes.
Yes, you can. Simply contact Client Support and they will remove the photos as you request. You can also request to change your existing photos with the new ones by sending the photos to email@example.com with descriptions of each photo. We will upload them to your website.
For a small fee, you can have new product photos professionally taken by Kolabo’s photographer. To schedule a photo shoot contact Client Support.
Yes, you can. It’s recommended to add a location to your website’s map when you have a new business location and to change your location on the map if your business location moves.
It really depends on the type of change request. Some requests can be done instantly, while some other take longer. Our Client Support will be able to identify when you request the changes.
Introducing your website to different audiences will increase the popularity of your website in search engines. Please have a look at the “How to Increase Website Traffic” document in this welcome packet as a guide.
No, your website bandwidth is limitless so you never have to worry about having too many visitors.
Sure thing. Let your Client Services Representative know that you want to use the domain name you purchased for your website.
We automatically send your website analytics reports to your email by the 5th day of every month. To learn more or ask questions about your website performance contact your account manager.
Yes, for a small fee for every additional 25 photos.
It’s a two-line advertisement based on people’s search terms in a search engine. When someone enters a search term in a search engine, the search engines will show advertisements related to that search term. Advertisers are only charged when the advertisement is clicked.
We help our clients to create pay-per-click advertising in Google search. Generally basic advertising campaign starts from Rp. 15,000 per day, but vary depending on the competition in your product category. Contact client support for an estimate for your business.
Of course, you can. You just need to contact our client support and they will help you from there. Please note there will be a small charge for each additional email account.
Simple, contact Client Support and provide them with your social media usernames that are to be linked.
Yes, we do. As a client you can request to have a one-on-one consultation with our Digital Marketing Specialist at an affordable price. Contact our Client Support to arrange the meeting.
Additionally, we offer free classes to our clients to help them grow their business and website. To find a schedule of classes please visit www.kolabo.co.id.
Any topics related to your website and digital marketing can be discussed. Prior to the meeting, please let the client support team know what topics you would like to discuss so that we can prepare for your meeting.
During our staff visit to your business, you will be given a “how-to” sheet which gives details of how to access your email account, and the sheet will include the username and password you’ve chosen just in case you forget. If you somehow get locked out of your account, contact: firstname.lastname@example.org and we’ll help you out.
Contact Client Support if you would like to cancel your service.
All subscriptions and payments are final; we do not offer refunds.
Please note that once a website is cancelled, you have 30 days to reactivate it. After 30 days your website content will be deleted from our servers. If prior to 30 days after cancellation you wish to reactivate your website you must pay a fee of Rp 150,000. Please contact our Client Support for further details.
Please refer to your payment receipt in your welcome packet.
As a friendly reminder we will send you a text message prior to your next payment due date with the total amount due.
We accept Bank Transfers, Debit and Credit Cards.
After your transfer payment to our bank account, please send a copy of your payment slip to our finance department at email email@example.com or fax to (021) 718 0552 to confirm your payment. Once we confirm payment we will send a payment receipt to your email or fax.
A failure to pay after 14 days of your payment due date will resulting in your website being taken offline. We understand that late payments can happen, which is why we allow our clients to reinstate their Website after it’s been taken offline after payment of a service re-instatement fee and payment of the balance due.
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